It is the policy of Topgolf Megacity to be a customer-driven organization in which all operational standards, processes, and measurements revolve around continuous improvement, total Player satisfaction, and market position. To facilitate this, a quality culture must be created within the entire venue, with the management team establishing a Quality Management System to ensure development and compliance with all set standards and good practices at all times.

Topgolf Megacity is committed to continually improving its Quality Management System by using the measures set out by the ISO 9001:2015 standard. 

To support our goal of total Player satisfaction through continuous improvement throughout our business, we have established the following key performance indicators:

• Operational standards, process implementation, and measurement

• Monitoring working processes

• Continuous improvement

• Problem prevention

• Overall Player satisfaction

• Market share and brand reputation

• Management commitment and support

The Quality Management System is communicated within the organization, understood, and adhered to by all Playmakers and stakeholders.

While the Director of Operational Excellence coordinates the implementation and certification of Quality Management, every Playmaker is accountable for quality assurance within their respective areas of work. This collective effort ensures that quality is deeply integrated throughout the entire organization.

We recognize and appreciate the commitment of all our Playmakers to achieving a robust quality management system aligned with the principles of ISO 9001:2015.